Contact Us, Complaints & Grievance Redressal

Please send a written description of the issue together with your registered email address and, where relevant, transaction/reference details. Written communication helps us review the relevant account and transaction records.

Where a matter genuinely requires a discussion, a callback may be arranged.

• Account creation or login.
• Subscription or Vault access.
• Payment, duplicate charge, refund or renewal.
• Incorrect Vault selection.
• Privacy/data request.
• Resume upload or Recruitment Consulting query.
• Referral reward or withdrawal issue.
• Website functionality or security concern.
• Other service complaint.

We will acknowledge and review complaints within the period required by applicable law and will aim to resolve them as promptly as reasonably possible based on the nature and complexity of the issue.

Where applicable law prescribes a specific acknowledgement or resolution timeline, that timeline will apply.

For access, correction, deletion, consent withdrawal or other applicable privacy requests, email gravitasedgeconsultant@gmail.com. We may request reasonable information to verify identity and locate the relevant account/data.

For payment issues, provide the transaction date, amount, payment reference and purchased Vault. Please do not send complete card numbers, CVV, OTPs or passwords.

If you are dissatisfied with the initial response, reply to the same complaint thread requesting escalation to the designated responsible person. This does not restrict any statutory consumer or regulatory remedy available to you.